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— Our FAQ’s
Maison Therese
FAQ’S
Here are some answers to our most frequently asked questions on our products and online store.
If you have a question, that isn’t covered here, please get in contact with us – we are only too happy to help you with your inquiry.
Our Online
Store
What forms of payment do you take?
Credit card and debit card.
When will I receive my order?
Orders should be received within 3 – 5 working days. (Please note we do not dispatch orders on the weekends).
Do you ship internationally?
Unfortunately, we do not ship internationally from our New Zealand online store.
I made an error when placing an order, how do I edit my details?
If you’ve made a mistake entering your details, please send us an email at sales@maisontherese.co.nz or call 06 8788912.
What is your returns policy?
We are unable to process returns for our products, however, if you are not happy with the product you purchased or feel something is wrong with it or it’s been damaged in transit, please make contact.
What should I do if I have received the wrong order?
Please get in touch with us, you can email sales@maisontherese.co.nz or call 06 8788912.
Maison Therese
Product
How do I store Maison Therese products, do they require refrigeration?
All products require refrigeration after opening apart from the Vinaigrettes, please store these at ambient.
Where are Maison Therese products produced?
All our products are produced in small batches in Hawke’s Bay.
Why do the Pickled Onions have yellow spotting on them?
The yellow spotting on the Onions is a natural enzyme on the Onion in the ground. As the Onion matures the yellow spotting becomes more obvious. The only way to eliminate this issue is to use preservatives or sulphites, Maison Therese chooses to be preservative and sulphite free. This is not a food safety issue and will not alter the taste profile of the product.
Is your packaging recyclable?
Our glass jars and metal caps are recyclable.
Are Maison Therese products gluten free, dairy free and vegan?
All our products are gluten free, dairy free and vegan friendly.
What is the shelf life for Maison Therese products?
All our products have a two year shelf life.
What are some delicious ways I can enjoy Maison Therese products?
Please see our recipes link on our website for some delicious recipe ideas.
— Our Products
Homestyle
Preserves
Created using quality ingredients free from artificial preservatives, colours, or flavours, our range of products taste just like “homemade!”
— Our Heritage
Family-owned
Since 1965
Maison Therese produced its very first jar of pickled Onions and Gherkins back in 1965 and since it’s inception gradually expanding the range, preserving favourite New Zealand flavours ever since.
— Our Recipes
Tasty
Food Ideas
We’ve collaborated with other like-minded foodies to offer a collection of recipes that are suitable to fit all occasions.
We still produce our preserve range based on the original family recipes, handed down through 3 generations.